Availability Management Plan template

 


1. Introduction
2. Goals and Objectives
3. Scope
3.1 In scope services
3.2 Out of scope services
4. Availability Targets & Groupings & Measurements
4.1 Workstation Management Service
4.2 Data Centre Managed Service
4.3 AntiVirus Service
4.4 Active Directory Management and Support Service
4.5 Internet Service
4.6 Managed Data Network Service LAN
4.7 Availability Targets WAN and WLAN Services
4.8 Other Services
4.9 Availability Targets for Infrastructure Services and Server Systems
4.10 IT Availability
5. Cost Model
6. Maintenance and Response Time
7. Maintenance Slots
7.1 Patch and Maintenance Schedule
7.2 Seasonal Change Freeze
8. Toolsets Server & LAN/WAN Monitoring & Reporting
8.1 System Management
8.2 Key Performance Indicators & Metrics
8.3 Report & Follow Up
8.3.1 Customer Reporting / Follow Up
8.3.2 Internal Reporting / Follow Up
9. Network Design & Service Overview
9.1 Availability risks
10. Recommendations & Qualifications & Future Availability Needs
10.1 Design Methodology
10.2 Recommendations
10.3 Long Term Planning Horizon & Qualification
10.4 Projects & Activities planned but not scheduled
10.4.1 Follow Up
11. Responsibilities & Availability Management Plan Distribution
12. Review Schedule
13. Definitions
14. Dynamic Information
15. Document Control
16. References